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Admin Tools

#10125 Error after Admin Tools Live Update from 2.1.11 to 2.1.13, cannot update automatically

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by nicholas on Monday, 05 December 2011 10:22 CST

Thursday, 01 December 2011 10:09 CST

user50530
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? yes
Have I searched the forum before posting? yes
Have I read the documentation before posting (which pages?)? yes
Joomla! version: (1.5.25)
PHP version: (5.1.49)
MySQL version: (5.0.51a)
Host: (optional, but it helps us help you)
Admin Tools version: (2.1.11)


Description of my issue:

I would like to use the Akeeba control panel to update to the latest version of Akeeba (2.1.13) automatically. This doesn't work. I receive the error (free translated from Dutch version): "The downloading of the update package failed. Please make sure the tmp folder is writable or change your ftp settings in the main settings of Joomla"

I tried deleting the tmp folder, then create a new one via Extplorer, place a .htaccess file in it with only the text
order deny, allow
deny from all
allow from none

in it.

I tried changing the permissions also.

I noticed that I can't set the Joomla ftp layer modus to "yes". I have entered all correct data, user name pw.

Funny detail is that I used admin tools to upgrade my Joomla core without any problems.

Your assistance will be greatly appreciated. Thanks!

Thursday, 01 December 2011 10:37 CST

nicholas
You may be missing your Download ID or have pasted the wrong Download ID. Go to components, Admin Tools and click on the Parameters (Joomla! 1.5) or Options (Joomla! 1.6) button. Paste the Download ID in the homonymous parameter. Your Download ID can be found at https://www.akeebabackup.com/my-subscriptions/subscriptions.html (look halfway through the page, towards the right-hand site, in a module box called Download ID, it's a 32-character alphanumeric code). After doing that, click the UPDATE FOUND button, then click the Refresh update information button. If you retry updating, it should work.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 01 December 2011 10:56 CST

user50530
Solved!

As always, your service is fast & impeccable!

Turned out that I indeed entered the wrong account ID.
Also, the Refresh button is very important ;-)

Thank you for your fast answer, all systems go again.
Kind regards,
Anthony

Thursday, 01 December 2011 11:31 CST

nicholas
You're welcome and thank you for your kind words :) It's a pleasure being able to be of assistance!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 05 December 2011 09:39 CST

mturnow
I beleive i have the same problem but when i go to my subscriptions i see nothing about seeing my download id

Monday, 05 December 2011 09:44 CST

nicholas
Go to https://www.akeebabackup.com/my-subscriptions/subscriptions.html and look right below from the "My Subscriptions" list. There are two boxes. The left one is "My Downloads" with a white background the right one is "Download ID" and has a light gray background. Look at the bold letters in that box. That's your Download ID.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 05 December 2011 10:11 CST

mturnow
i dont see that. i included a screen shot.

Monday, 05 December 2011 10:14 CST

nicholas
Try logging out, log back in, come to this thread, click on the "My Subscriptions" link from the right-hand "User's Menu" on this page. You should see the full page now.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 05 December 2011 10:18 CST

mturnow
i did that and comeback to the same screen on the website

Monday, 05 December 2011 10:22 CST

nicholas
I have tried logging in with your username (using a "skeleton key" password which can be used only by yours truly and my static IP address) using Chrome and Safari. In both cases, it worked. I also tried the alternate URL, https://www.akeebabackup.com/my-subscriptions.html and it worked too.

I think that either your browser is acting up or you have a caching issue with your browser. Can you please try with a different browser or from a different PC?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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