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Admin Tools

#10030 Virtuemart problems

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
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Admin Tools version
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Latest post by nicholas on Monday, 03 October 2011 05:52 CDT

Monday, 19 September 2011 14:51 CDT

user44935
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? No
Have I searched the forum before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 1.5.23
PHP version: 5.2.9
MySQL version: 5.0.45
Host: (optional, but it helps us help you)
Admin Tools version: Admin Tools Professionnel 2.1.6


Description of my issue:

I realized that since I used Admin Tools, now every orders paid by Paypal in Virtuemart still be on "Pending" Status.
I don't get anymore automatic notification when the order was paid using Paypal method.

Any help will be appreciate.
Thank in advance.

Michel A.

Monday, 19 September 2011 15:14 CDT

nicholas
Hello Michel,

Go to Components, Admin Tools, .htaccess Maker and expand the Server Protection tab. In the "Allow direct access, including .php files, to these directories" append: 
administrator/components/com_virtuemart
and click on Save and Create .htaccess. This should do the trick.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 20 September 2011 15:37 CDT

user44935
Ok thank you very much Mr Nicholas.

Tuesday, 20 September 2011 15:39 CDT

nicholas
You're welcome!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 03 October 2011 04:50 CDT

user44935
Hello Mr Nicholas,

I tried what you said but all my customers orders paid by Paypal still on "Pending" Status(EVEN IF THE ORDER IS PAID, THE Status IS "Pending" ):
Go to Components, Admin Tools, .htaccess Maker and expand the Server Protection tab. In the "Allow direct access, including .php files, to these directories" append: administrator/components/com_virtuemart

I have also tried this(in In the "Allow direct access, including .php files, to these directories") :
administrator/components/com_virtuemart
components/com_virtuemart

BUT I HAVE THE SAME RESULT, NOTHING CHANGE.

I have also add to Server Protection tab in "Allow direct access to these files":

components/com_virtuemart/notify_preorder.php
components/com_virtuemart/notify.php
administrator/components/com_virtuemart/notify.php

But nothing change.

Thank you in advance.

Monday, 03 October 2011 04:54 CDT

nicholas
Did you use the "Save and create .htaccess" button after making those changes? In all similar cases, we just added an exception for the PHP files in administrator/components/com_virtumart and everything worked. In fact, looking at VirtueMart's code, I can't see why this wouldn't work. So, the only thing I can think of is that the .htaccess isn't applied.

Important: If your site is hosted on GoDaddy you will have to wait 10-30 minutes from the time you click on "Save and apply .htaccess" up to the point that these changes become effective. This is a known issue with GoDaddy's non-standard server setup.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 03 October 2011 05:04 CDT

user44935
Yes I click on "Save and create .htaccess" button after making these changes".

When the customer paid his order by Paypal, I'm notify that I get a payment from this customer but the order still on "Pending" Status.

But I will wait for one day to see if everything will be ok.

Monday, 03 October 2011 05:05 CDT

nicholas
Also check your server access log to see if there are requests to VirtueMart's notification PHP file and if these are blocked. If they are blocked with a 403 error, we have to adjust the .htaccess file. If not, then the problem is elsewhere, e.g. on VirtueMart's setup.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 03 October 2011 05:30 CDT

user44935
I checked in my server access log and see something like:

n=com_virtuemart&Itemid=53&category_id=25&flypage=flypage.tpl&lang=it&limitstart=0&page=shop.product_details&product_id=578 HTTP/1.1" 200 5 "-" "Mozilla/5.0 (compatible; Googlebot/2.1; Tablet PC 2.0; .NET4.0C; BOIE9;FRFR)" www.sport-products.ch
72.12.98.187 - - [02/Oct/2011:02:54:09 +0200] "GET /components/com_virtuemart/shop_image/product/Ultimate_Nutriti_4b8575bd93950.jpg

I have a php.ini in my joomla folder, did you think that can blok something?

Also in Joomla Global Configuration, I changed the "Path to Log folder" and "Path to Temp-folder" (Because RSFirewall! team said that it is moore secure to change these folder and point them out to html folder)

I will appreciate any advice regarding what I said.

Monday, 03 October 2011 05:52 CDT

nicholas
What you pasted is access to the VirtuMart component (hence the index.php&option=com_virtuemart part of the URL) which resulted in status code 200 (no error). It has nothing to do with the problem at hand. You should look for access to administrator/components/com_virtuemart/(some notification file).php with a status code of 403. Everything else you mentioned in your post has nothing to do with the missing notification issue of VirtueMart.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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