Support

Admin Tools for WordPress

#41224 Not able to import JSON file

Posted in ‘Admin Tools for WordPress’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

WordPress version
6.6.2
PHP version
8.2.24
Admin Tools version
1.6.7

Latest post by techgal on Sunday, 20 October 2024 13:31 CDT

techgal

Hello Support!

I understand that you may not be working relative to my time zone at the moment. 

I am trying to import the JSON settings file that I have used previously into this site. However, when I go browse to the file, it does not allow me to choose it. The Open button simply stays grayed out.

I haven't had this issue before so I'm not sure where to look.

I would appreciate any thoughts you might have.

Thanks,

Carolyn

 

 

Carolyn Breninger
Radical Designs, LLC - Marketing Works

nicholas
Akeeba Staff
Manager

This has actually nothing to do with our software. The file selection dialog is actually provided by the Operating System when your browser asks it to show a file picker through a standard API.

As per your screenshot, your file is on your Windows computer's Desktop. However, your Desktop is currently synced with OneDrive, and the admintools.json file you are trying to use only exists in the cloud, not locally on your computer, as denoted by the two blue, curved arrows (kinda like a “reload”) symbol in the Status column. Go to your Desktop, right click on this file, and choose to open it with Notepad. As soon as it opens, close Notepad. This silly dance has now told Windows to download this file from the OneDrive cloud and onto your computer. This means that if you go back to your browser and re-open the file picker you will be able to select it just fine.

That's one of the myriads of problems you will come across when your basic user folders (Documents, Desktop, Pictures etc) are synced with OneDrive, which is why everyone recommends that users turn off this feature. You'd think Microsoft would've made this a lot more automatic, considering they make both Windows and OneDrive, and they push you to use OneDrive like there's no tomorrow. Let's just say that Microsof't “Borkzilla” moniker is hard-earned, with the hardship usually befalling us techies…

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

techgal

Thank you for the explanation.

I should have known to try and copy it to my local machine, but it happens so infrequently, that I forget.

Thanks for the reminder. Yes, Microsoft software is far from perfect, I agree.

I do appreciate your help. :) 

Carolyn Breninger
Radical Designs, LLC - Marketing Works