Support

Hello,
We are experiencing issues on several websites that appear to be to do with the Admin Pro plugin. When we try to login we get a message saying there has been a critical error on the website and we're locked out.


Here is the email notification we got from Wordpress or one of the affected websites. Unfortunately, the recovery mode link has now expired.

--------------------------------------

Hi!

Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

In this case, WordPress caught an error with one of your plugins, Admin Tools Professional for WordPress.

First, visit your website (https://www.fullbedsforever.com/) and check for any visible issues. Next, visit the page where the error was caught (https://www.fullbedsforever.com/wp-admin/) and check for any visible issues.

Please contact your host for assistance with investigating this issue further.

If your site appears broken and you can't access your dashboard normally, WordPress now has a special "recovery mode". This lets you safely login to your dashboard and investigate further.

https://www.fullbedsforever.com/wp-login.php?action=enter_recovery_mode&rm_token=fraZdQoxDtMiX1iJogggeF&rm_key=zj3QDSpuJ66Q7YX35fflj1

To keep your site safe, this link will expire in 1 day. Don't worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

When seeking help with this issue, you may be asked for some of the following information:
WordPress version 5.9.5
Current theme: Luxe (version 1.101.3)
Current plugin: Admin Tools Professional for WordPress (version 1.6.0)
PHP version 7.4.33



Error Details
=============
An error of type E_ERROR was caused in line 340 of the file /home/fbf01/public_html/wp-content/plugins/admintoolswp/helpers/admintoolswp.php. Error message: Uncaught Error: Class 'Akeeba\AdminTools\Admin\Helper\Language' not found in /home/fbf01/public_html/wp-content/plugins/admintoolswp/helpers/admintoolswp.php:340
Stack trace:
#0 /home/fbf01/public_html/wp-includes/class-wp-hook.php(307): AdminToolsWP::registerDashboardWidgets('')
#1 /home/fbf01/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters('', Array)
#2 /home/fbf01/public_html/wp-includes/plugin.php(474): WP_Hook->do_action(Array)
#3 /home/fbf01/public_html/wp-admin/includes/dashboard.php(129): do_action('wp_dashboard_se...')
#4 /home/fbf01/public_html/wp-admin/index.php(15): wp_dashboard_setup()
#5 {main}
  thrown

 ------------------------------------------------

We are not technically minded so we don't know what the error message above means or how to fix it. Can you please help us?
Thanks 

Many thanks Nicholas. We'll try that.

Hi Nicholas,
We've uploaded the new folder and, unfortunately, it doesn't seem to have worked.

It seemed to be OK, then I logged out and when I tried to log back in again I get the same critical error message warning on the login page and Wordpress has sent a new message saying the same thing as the last one as far as I can tell:

Error Details
=============
An error of type E_ERROR was caused in line 340 of the file /home/fbf01/public_html/wp-content/plugins/admintoolswp/helpers/admintoolswp.php. Error message: Uncaught Error: Class 'Akeeba\AdminTools\Admin\Helper\Language' not found in /home/fbf01/public_html/wp-content/plugins/admintoolswp/helpers/admintoolswp.php:340
Stack trace:
#0 /home/fbf01/public_html/wp-includes/class-wp-hook.php(307): AdminToolsWP::registerDashboardWidgets('')
#1 /home/fbf01/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters('', Array)
#2 /home/fbf01/public_html/wp-includes/plugin.php(474): WP_Hook->do_action(Array)
#3 /home/fbf01/public_html/wp-admin/includes/dashboard.php(129): do_action('wp_dashboard_se...')
#4 /home/fbf01/public_html/wp-admin/index.php(15): wp_dashboard_setup()
#5 {main}
  thrown

 

What else can we try please?