Admin Tools for WordPress

Saturday, 03 July 2021 10:26 CDT

demaluca

Good morning,

i'm using Akeeba AdminTools for Wordpress and ManageWP for my customer's website.

One of them has got this error:

Connection problem 403 Forbidden. It looks like some of our IP addresses are not properly whitelisted in your security plugin or WAF. For more information about whitelisting view our FAQ.

So i was taken to a page with all of IP's used by Manage WP, this one: https://managewp.com/troubleshooting/general/managewp-ips-can-white-list

How to set these IPs to make it work and connect my website with ManageWP?

Thanks a lot

Edited by demaluca on 2021-07-03 10:26 CDT

Sunday, 04 July 2021 11:48 CDT

nicholas

Go to your wp-admin page, Admin Tools, Web Application Firewall, Configure WAF, Exceptions. Find the “Never block these IPs” option. Add the IPs you want to whitelist as a comma separated list. Based on the page you linked me to that would be:

34.211.180.66,54.70.65.107,34.210.224.7,52.41.5.108,52.35.72.129,54.191.137.17,35.162.254.253,52.11.12.231,52.11.29.70,52.11.54.161,52.24.142.159,52.25.191.255,52.34.126.117,52.34.254.47,52.35.82.99,52.36.28.80,52.39.177.152,52.41.237.12,52.43.13.71,52.43.76.224,52.88.96.110,52.89.155.51,54.187.92.57,54.191.32.65,54.191.67.23,54.191.80.119,54.191.135.209,54.191.136.176,54.191.148.85,54.191.149.8,52.26.122.21,52.24.187.29,52.89.85.107,54.186.128.167,54.191.40.136,52.88.119.122,52.89.94.121,52.25.116.116,52.88.215.225,54.186.143.184,52.88.197.180,52.27.171.126,34.211.178.241,52.24.232.158,52.26.187.210,52.42.189.119,54.186.244.128,54.71.54.102,34.210.35.214,34.213.77.188,34.218.121.176,52.10.190.191,52.10.225.96,52.11.187.168,52.25.139.76,52.43.127.200,54.191.108.9,54.70.201.228,44.224.174.169,52.32.57.81,44.225.177.160,34.223.186.249,44.224.135.238,44.226.111.14,44.225.203.104,44.226.100.122,44.224.250.144,44.225.118.211,54.189.93.69,44.231.184.112,44.238.10.27,54.185.116.30,44.238.58.95,52.13.23.154,54.149.16.35,44.226.97.20,54.244.242.144,44.238.67.135,44.235.15.76,54.214.47.164,34.214.48.135,54.184.234.227

If this doesn't help your problem might actually be that there's a .php file which needs to be directly accessible but is currently blocked by the .htaccess Maker generated configuration. In this case we will need a list of the .php files which need to be directly accessed over the web, not a list of IP addresses, so we can add exceptions for them in the .htaccess Maker.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 05 July 2021 01:36 CDT

demaluca

Hi Nicholas, thanks a lot

Unfortunately this didn't fixed the issue.

I've asked for a list of php files to the developer but he told me "As for the .php files your developers asked for, the connection to your site is established and maintained through the Worker plugin."

So don't know how to manage it...

Monday, 05 July 2021 02:06 CDT

nicholas

They need to tell us which .php files they need to access remotely. “Worker plugin” doesn't tell me anything. You may want to clarify with their support that I am NOT your site “developer” i.e. I am not a site integrator. I am a third party plugin developer who doesn't know how your site is set up or how ManageWP works. I just need a list of .php files they need to access from their servers so we can add them to the .htaccess Maker's exclusion list.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 05 July 2021 02:38 CDT

demaluca

Thanks Nicholas.

They reply in this way:

When communicating with your website we send commands via /wp-load.php* page on your website. If possible could you please check if this file has any security rules or if you can make an exception for it for our management IP address, 54.191.137.17 ?

So it's possible to make an exception for this file only?

Monday, 05 July 2021 07:16 CDT

nicholas

Yes, you can.

Got to your wp-admin, Admin Tools, .htaccess Maker and find the “Files which will always be made accessible” setting.

In a new line at the bottom of that text box enter

wp-load.php

Click on Save & Close.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 04 August 2021 20:17 CDT

System Task

system

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Edited by on 2021-08-04 20:17 CDT

Support