Admin Tools for WordPress

Tuesday, 13 April 2021 11:25 CDT

jrucker

Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

I set up a new site no plugins installed. As soon as I password protected the wp-admin using the admin tools wizard I get the error to many redirects when I try and login in the admin area . I cleared my cookies , tried different browser etc. I even tried to do a fresh install 3 separate times and got the same result.

What is the problem with the htacess tool.

https://www.awesomescreenshot.com/video/3367456?key=a5b3caf6cb03e40d3fd678473fb15986

thanks

Edited by jrucker on 2021-04-13 11:37 CDT

Wednesday, 14 April 2021 03:28 CDT

tampe125

Hello,

I'm pretty sure the problem is caused by your server configuration. It does not support Apache Basic Authentication and it starts creating too many redirects. Can you please manually delete the .htaccess and .htpwd files from the wp-admin folder as explained here? https://www.akeeba.com/documentation/atwp/admin-pw-protection.html

Can you regain access to the admin area?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 14 April 2021 06:55 CDT

jrucker

I mean once I delete these files I can access the site but my admin section is left unprotected. I have the same script running on 5 other domains on my server with no problems. 2 of them are WordPress sites ? So I do not think it is the server. Are there some special configurations for the php setting? That would be the only difference if there is one with this domain.

Wednesday, 14 April 2021 08:25 CDT

tampe125

In this case you should get in touch with your host, I suspect there could be different settings for that specific site.

Please note that Basic Authentication (the feature on which is based the Password Protection feature) is handled directly by your webserver Apache, well before the request touches your website and your PHP interpreter. This is what makes it so efficient, because it uses fewer resources to handle an invalid request.

Since we're talking about server configuration, there's nothing that we (you and us) can do to fix this issue, you have to contact your host.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 14 May 2021 20:17 CDT

System Task

system

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Edited by on 2021-05-14 20:17 CDT

Support