If you have a problem after or before installing the component please read our troubleshooting page for the February 2013 releases of our components. Do note that these issues are only likely to affect users with old versions of PHP, Joomla! and/or very old versions of our components.
This version requires PHP 5.3 or later. The rationale behind this is explained in our statement of mid-February 2013. It won't install on hosts running PHP 5.2 or earlier. Moreover, due to the necessary Joomla! API changes found only in Joomla! 2.5.6 or later, this version will not install on Joomla! 2.5.5 or earlier versions. In any case, it will tell you exactly why it cannot be installed (minimum PHP or Joomla! version not satisfied).
You can now submit new tickets on behalf of a user from the front-end and back-end if you are a manager of the ticket system. This is useful if you are also receiving tickets by other means, such as phone or in person.
You can enabled optional ticket priorities (low, normal, high), with the option to have each priority modify the credits charge, e.g. less credits for low priority tickets and more credits for high priority tickets.
You can now have your managers charge additional credits when replying to a ticket. This is useful when your user asks you for a value added service that you want to charge using ATS credits.
You can now select which managers should be emailed per category instead of having all managers receive all emails. This is useful when you do not want all Super Administrators to receive scores of emails from the ticket system.