Akeeba Ticket System allows you to customise its pages by publishing modules in its predefined module positions. These module positions are not related to those used by your template; they are defined and rendered in the view templates of the component itself.
Go to Joomla's , menu item.
Find the module you want to publish in a custom ATS module position or create a new one.
In the edit page of the module, look for the Position field. It's in the sidebar, right below the Title show/hide toggle.
Click inside the Position dropdown, not its downwards arrow. You will see that it's a text field where you can enter free text.
Type the custom module position name e.g.
ats-top and press ENTER or
RETURN on your keyboard.
That's it! You have just told Joomla to use a custom module position even though it's not listed in the Position drop-down.
Below you will find out what each custom module position is and where/when it is shown.
At the top of each page of the component
At the top of the categories list page, below ats-top
At the top of the My Tickets page, below ats-top
At the top of the new ticket page, below ats-top
At the top of the post page, below ats-top
At the top of the tickets in a category list, below ats-top
Above the "no categories" message when no categories are found, below ats-categories-top
This module position is only shown when there are no categories defined in Akeeba Ticket System or when the privileges of the currently logged in user do not allow him to access any of the Akeeba Ticket System categories.
Above the "no tickets" message when no tickets are found in the My Tickets view, below ats-mytickets-top
This module position is only shown when there are no tickets submitted yet by the currently logged in user.
Above the "no tickets" message when no tickets are found in the tickets in category list, below ats-tickets-top
This module position is only shown where there are no tickets posted yet in a category or when all the tickets posted in the category are private and not visible by the currently logged in user..
Below the "no categories" message when no categories are found, above ats-categories-bottom
This module position is only shown when there are no categories defined in Akeeba Ticket System or when the privileges of the currently logged in user do not allow him to access any of the Akeeba Ticket System categories.
Below the "no tickets" message when no tickets are found in the My Tickets view, above ats-mytickets-bottom
This module position is only shown when there are no tickets submitted yet by the currently logged in user.
Below the "no tickets" message when no tickets are found in the tickets in category list, above ats-tickets-bottom
This module position is only shown where there are no tickets posted yet in a category or when all the tickets posted in the category are private and not visible by the currently logged in user..
Below the categories list page, above ats-bottom
Below the My Tickets page, above ats-bottom
At the bottom of the new ticket page, above ats-bottom
At the bottom of the post edit page, above ats-bottom
At the bottom of the tickets in a category list, above ats-bottom
At the bottom of each page of the component
Overlaid on top of the message area when composing a new post or replying to an existing one. If "No new tickets" or "No new replies" is enabled in the component's Options page it will also be shown above the ats-nonewtickets and the ats-noreplies positions respectively.
Shown instead of the New Post page when "No new tickets" is enabled in the component's Options page.
Shown instead of the reply area are when "No new replies" is enabled in the component's Options page.