![[Warning]](/media/com_docimport/admonition/warning.png) | Warning |
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If you have at least one published off-line scheduling definition your "No new tickets" and "No replies" preferences in the Options page of the component will be automatically modified and not "stick" when you set them. This is not a bug; it's how Off-line schedule is supposed to work. |
Sometimes it's desirable to have the ticket system not accept replies and/or new tickets based on a pre-set schedule, e.g. every weekend or during holidays. This requires you to log in to your site, go to ATS' Options page and set the relevant options ("No replies" and "No new tickets" respectively). This is tiresome and prone to mistakes, e.g. forgetting to reset these options when your ticket system should be ready to accept new replies / tickets again. To this end we created the off-line schedule feature. As the name implies it allows you to set pre-defined rules which will activate the No Replies and/or No New Tickets options of ATS. When no rule is fulfilled ATS will revert back to setting both of these options to No, therefore allowing your users to use ATS normally.
Each off-line schedule has the following options:
- Title
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This is used for your convenience, to remind you what this rule does
- No new tickets
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When selected and this schedule is activated no new tickets will be allowed to be created in the ticket system
- No replies
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When selected and this schedule is activated no replies to existing tickets will be allowed to be created in the ticket system
- Status
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If you want to temporarily disable a definition but not delete it, set it to Unpublished
- Time start
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The time of the day when this rule becomes active. The time is given in 24 hour format, e.g. 01:00:00 means 1 a.m. and 13:00:00 means 1 p.m. Times are always given in the GMT timezone.
- Time end
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The time of the day when this rule becomes inactive. The time is given in 24 hour format, e.g. 01:00:00 means 1 a.m. and 13:00:00 means 1 p.m. Times are always given in the GMT timezone.
- Weekdays
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Select which days of the week this definition applies to. You can select * for all. You can also select multiple values by holding down CTRL (Windows, Linux) or CMD (Mac OS X) when clicking on the values.
- Days
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Select which days of the month this definition applies to. You can select * for all. You can also select multiple values by holding down CTRL (Windows, Linux) or CMD (Mac OS X) when clicking on the values.
- Months
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Select which months this definition applies to. You can select * for all. You can also select multiple values by holding down CTRL (Windows, Linux) or CMD (Mac OS X) when clicking on the values.
- Years
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Select which years this definition applies to. You can select * for all. You can also select multiple values by holding down CTRL (Windows, Linux) or CMD (Mac OS X) when clicking on the
Please note that there is a 24 hour limit in schedule definitions. If you want to take the ticket system off-line, say, from 6 p.m. Friday to 8 a.m. Monday you will have to create three rules:
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Every Friday from 18:00:00 to 23:59:59
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Every Saturday and Sunday from 00:00:00 to 23:59:59
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Every Monday from 00:00:00 to 08:00:00