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CRON commands for Akeeba Ticket System are made available by
plugins in the ats group. At the time of this writing
the following CRON commands are available:
You need to publish the Akeeba Ticket System - Fetch Email plugin for this command to work.
Downloads and processes email to create new tickets and ticket replies.
This command replaces the obsolete
ats-mail-fetch.php CLI script which was
used in Akeeba Ticket System 3.1.0 and earlier.
You need to publish the Akeeba Ticket System - Automatically close old tickets plugin for this command to work.
Automatically closes tickets open without activity for longer than a specified amount of time.
This command replaces the obsolete
ats-autoclose-tickets.php CLI script which
was used in Akeeba Ticket System 3.1.0 and earlier.
You need to publish the Akeeba Ticket System -
Automatic Replies plugin and enabled its
Make available as a CRON task option for this
command to work.
Automatically replies to tickets based on the Auto-Replies rules set up in the Akeeba Ticket System component.
This command replaces the obsolete
ats-auto-reply.php CLI script which was
used in Akeeba Ticket System 3.1.0 and earlier.
You need to publish the Akeeba Ticket System
- Delete Manager Notes on ticket close / unpublish
plugin and enabled its Make available as a CRON
task option for this command to work.
Removes the Manager Notes from all closed and unpublished tickets. This may be required by GDPR and similar privacy protection laws if you are storing personally identifiable or sensitive information (e.g. service connection information, social security numbers, ...) in Manager Notes.
You need to publish the Akeeba Ticket System - Remove Obsolete Attachments plugin for this command to work.
Automatically deletes attachments a certain amount of time after they were first submitted.
This command replaces the obsolete
ats-remove-attachments.php CLI script which
was used in Akeeba Ticket System 3.1.0 and earlier.