If you get a PHP fatal error, Internal Server 500 or a blank page you have to make sure that your server is indeed running on a supported version of PHP for the version of Akeeba Backup you are installing. Please consult our version compatibility matrix.
In order to determine which PHP version you're using, please
create a file named info.php with the following
contents:
<?php phpinfo(); ?>
Upload it to your server and access it as
http://www.example.com/info.php, where
www.example.com is your web site's domain name. You will
see your PHP version on top. If the PHP version is unsupported
please ask your host to immediately upgrade your PHP. Do not ask us
for such instructions. This is absolutely server-specific; only your
host can help you with this.
If, however, you are getting PHP Warning, Notice, Strict
Standards or Deprecated messages, this is nothing to worry about,
meaning that ANGIE will work properly but its interface might be so
loitered with the messages that it's impossible to use. In that case
please ask your host about instructions on either disabling PHP
error output to the browser or setting the error reporting level to
E_ERROR. If you are on a local server (e.g. XAMPP, MAMP, WAMPServer,
etc) you have to edit your php.ini file and
change the following two lines:
error_reporting = E_ERROR display_errors = 0
If you don't know where your php.ini file
is stored, please consult the documentation or support forum of your
server stack (e.g. XAMPP) you are using. We know about a few of
them, but not all of them. It's best to ask such questions on the
official site of each server stack where you can get proper support
about those non-Akeeba products.
![[Important]](/media/com_docimport/admonition/important.png) | Important |
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You MUST restart Apache (the web server service) after applying those changes. If you are unsure about how to do that, you'd better shut down and restart the server stack (e.g. XAMPP) you are using. |