What's new?

Custom Field type “SQL with User Data”. Joomla does have a SQL field but it only works with a hardcoded SQL query. What happens if you want to include user data in the query, e.g. the user ID or one of their user profile settings? Joomla does not have a solution, so we created a custom field plugin we include with Akeeba Ticket System.

Canned Replies: Added Access Level to filter replies accordingly to user permissions. In the past all Canned Replies were available to all support managers. This was not very convenient if you have different departments served by different support categories with the respective support managers belonging in different user groups. Therefore, we added access level support to canned replies, effectively allowing you to choose which user groups will see which canned replies.

Bug fixes and minor improvements. Please take a look at the CHANGELOG below.

Joomla! and PHP versions supported

Please consult our Compatibility page. It explains our version support policy and lists which versions of our software are compatible with which versions of Joomla and PHP.

Changelog

New features

• Custom permissions

Bug fixes

• [HIGH] Non-Super User support staff cannot search for a user when submitting a ticket on behalf of a client
• [LOW] Control Panel showed Pro features in the Core version
• [LOW] Fix edge case of explicitly notified manager very rarely not being emailed on ticket reply
• [LOW] PHP 8.1 deprecated notice when checking if FOF is still installed
• [LOW] Submitting a ticket in behalf of a user does not take effect
• [LOW] Wrong documentation link for CLI CRON jobs in the Automation page
• [MEDIUM] Non-Super User support staff cannot select a user when submitting a ticket on behalf of a client