What's new?

Custom Field type “SQL with User Data”. Joomla does have a SQL field but it only works with a hardcoded SQL query. What happens if you want to include user data in the query, e.g. the user ID or one of their user profile settings? Joomla does not have a solution, so we created a custom field plugin we include with Akeeba Ticket System.

Canned Replies: Added Access Level to filter replies accordingly to user permissions. In the past all Canned Replies were available to all support managers. This was not very convenient if you have different departments served by different support categories with the respective support managers belonging in different user groups. Therefore, we added access level support to canned replies, effectively allowing you to choose which user groups will see which canned replies.

Bug fixes and minor improvements. Please take a look at the CHANGELOG below.

Joomla! and PHP versions supported

Please consult our Compatibility page. It explains our version support policy and lists which versions of our software are compatible with which versions of Joomla and PHP.

Changelog

New features

• Canned Replies: Added Access Level to filter replies accordingly to user permissions
• Custom Field type “SQL with User Data”

Bug fixes

• [LOW] Addressed cosmetic error in the “Maintenance: Database” Joomla core page
• [LOW] Fixed Joomla complaining one database column is always not up to date
• [LOW] Fixed PHP warning when opening a New Ticket and priority is not defined
• [LOW] Notification emails do not have the list of files if there are more than 1 attachments
• [LOW] Reply by email wasn't sending email notifications on ticket or post creation
• [MEDIUM] Cannot select a different user from the frontend ticket edit form
• [MEDIUM] PHP 8: Fixed fatal error while trying to create tickets from emails
• [MEDIUM] Reply by email was not working due to the missing "Reply above the line" text

Miscellaneous changes

• Workaround for utf8_encode and _decode being deprecated in PHP 8.2