What's new?

Add Show Inline Help support in component options for Joomla 4.1. This feature adds support for a new Joomla core feature coming in Joomla 4.1.3. The Options page is currently very busy with the long descriptions of every single option. Starting with Joomla 4.1.3 these descriptions will be hidden by default. A button labeled “Show Inline Help” will appear on the site's Toolbar. Clicking on it reveals the descriptions.

Bug fixes and minor improvements. Please take a look at the CHANGELOG below.

Migration required

Due to the complete rewrite of Akeeba Ticket System you cannot just install the new version on top of an old major version (2 or 3) and have everything work trouble-free especially if you were using any of the following features:

• Template overrides
• Custom fields
• User tags
• Customised email templates
• An avatar plugin other than Gravatar
• InstantSearch
• CRON jobs using the CLI scripts (those using a URL are not affected)
• Credits
• Ticket Buckets
• Ticket rating
• Off-line schedule
• The geolocation custom field
• The Social buttons plugin
• Integration with com_search (the legacy Search feature in Joomla which predates Smart Search by a decade)

Our documentation has migration instructions. We strongly recommend working on your migration on a dev site first and test thoroughly to ensure you are not missing anything important when you upgrade to Akeeba Ticket System 5.

If you are using an older version of Akeeba Ticket System please upgrade to each major version up to and including the latest Akeeba Ticket System 4 version before migrating your site to Joomla 4. After your site's migration to Joomla 4 upgrade to Akeeba Ticket System 5.

If you are already using Joomla 4.1 or later please keep in mind that you cannot install Akeeba Ticket System 4 afresh or updates to it. Instead, install Akeeba Ticket System 5 and follow the migration instructions in our documentation. You should do this as soon as possible. We will no longer provide a migration path from older versions of Akeeba Ticket System after August 17th, 2023 when we the long term support for ATS 4 comes to an end.

Joomla! and PHP versions supported

Please consult our Compatibility page. It explains our version support policy and lists which versions of our software are compatible with which versions of Joomla and PHP.

Changelog

New features

• Add Show Inline Help support in component options for Joomla 4.1

Bug fixes

• [HIGH] Cannot save ticket replies if you access a ticket through a specific category menu item
• [HIGH] Cannot save values of custom fields controlled by onshow as a regular user
• [LOW] Editing a ticket you can see the Private / Public field even if you are not allowed to change it
• [LOW] Possible adverse interaction with a template or module also using Bootstrap Collapse in the frontend
• [MEDIUM] "New ticket" button inside the Site Module was bringing the user to the wrong page
• [MEDIUM] If category visibility for tickets was forced to "Private", tickets would be created as Public, instead
• [MEDIUM] Return URL from new ticket creation could be wrong in some site configurations
• [MEDIUM] Using a New Ticket menu item for a specific category shows you a broken new ticket page if you don't have access to the category instead of an access denied error