General information

If you have a problem after or before installing the component please read our troubleshooting page for the February 2013 releases of our components. Do note that these issues are only likely to affect users with old versions of PHP, Joomla! and/or very old versions of our components.

PHP 5.3 is now required

This version requires PHP 5.3 or later. The rationale behind this is explained in our statement of mid-February 2013. It won't install on hosts running PHP 5.2 or earlier. Moreover, due to the necessary Joomla! API changes found only in Joomla! 2.5.6 or later, this version will not install on Joomla! 2.5.5 or earlier versions. In any case, it will tell you exactly why it cannot be installed (minimum PHP or Joomla! version not satisfied).

Changelog

New features

• Show the user's real (full) name to administrators in the front-end

Miscellaneous changes

• Better layout for the assignment label in the front-end

Bug fixes

• [HIGH] Installation error on Joomla! 3 if the (otherwise optional) Alpha User Points component wasn't installed
• [HIGH] My Tickets view was not working
• [HIGH] Staff assignment per ticket wouldn't work in the front-end ticket view
• [HIGH] Staff assignment per ticket wouldn't work in the front-end tickets list in Joomla! 2.5
• [HIGH] Ticket view was broken in Joomla! 3
• [HIGH] Users could not edit their posts unless they were given the core.edit.own privilege